About membership registration
To purchase products at our shop, you must register/log in as a member. Please register/log in from My Page.
About payment methods
About available payment methods
Credit card payment and PayPal are available.
About credit cards that can be used
The following brands of credit cards are accepted.
- VISA
- Mastercard
- American Express
- JCB
- Diners Club
- Discover
About PayPal
If you have a PayPal account, you can make payments using your PayPal account.
You can use your PayPal balance, direct debit, credit card, debit card, etc.
How to use coupons
If you have a coupon, you can use it by entering the coupon code on the cart screen with the item in your cart and pressing the “Apply Coupon” button.
*For coupons that have a fixed target product, the coupon cannot be applied unless the target product is in the cart. Please check before using the coupon.
About shipping methods and shipping charges
About the shipping company
Shipping from our shop will be via “EMS”(Express Mail Service).
about shipping cost
Shipping charges are as follows for each shipping category.
EMS : 4000 JPY
Airmail: 2000 JPY
If you purchase products with different shipping categories at the same time, the category with the highest shipping rate among the purchased items will be applied.
*Please check the product details page for the shipping classification of each product.
About the difference in shipping methods
The differences between Airmail and EMS are as follows.
| EMS | Airmail | |
| Packing | Cardboard box | |
| Delivery days | Approximately 4 to 10 days | Approximately 2 to 3 weeks |
| Tracking number | Available | None |
About the shipping area
This shop is only for customers outside of Japan.
If you would like to ship to Japan, please use the Japanese version of the site.
*Due to licensing agreements, some products may differ.
*There are some countries where delivery is not possible. Please contact us for details.
About specifying delivery destination
You cannot specify the following delivery destinations. Please note that in some cases, we may cancel your order.
- Temporary accommodation facilities such as hotels and hospitals
- Facilities other than residence or work (convenience store, school, etc.)
- Overseas transfer service
About changing shipping address
If you would like to change the shipping address, please follow the steps below to apply for a shipping address change.
From My Account > Orders, select the order for which you want to change the shipping address.
*You cannot change the status of orders other than those whose status is “Processing” or “Pre-Ordered.”
Please press the “Request change of shipping address” button displayed at the bottom of the order details.
Please enter your new shipping address and press the “Send” button.
In case the product is not received and sent back
In case the product is not received and sent back
If the product is returned to us, we will store it for two weeks after it arrives at our company.
You can request re-delivery within the storage period.
Please check the Regarding requests for re-delivery.
*A separate re-delivery fee will be charged.
If there is no request for re-delivery within the storage period, the order will be automatically canceled and the amount minus shipping and packaging costs will be refunded.
Regarding the case of purchasing a pre-order item and a regular item at the same time
For products that require shipping
In the case of items that require shipping, such as figures and goods, the items will be shipped together based on the product with the latest release date among those purchased at the same time.
If you would like to receive the items as soon as possible, please complete the accounting process individually.
For download products
In the case of downloadable products such as digital figures, they will be available for download once the order processing is completed, regardless of the products purchased at the same time.