If you request re-delivery of a returned product, we will process the purchase of a product specifically for re-delivery, and will notify you of the re-delivery shipping fee and the re-delivery address.
Click the button at the bottom of the page to display the “Request Redelivery” item, select the shipping type, and add it to your cart.
*Shipping charges for re-delivery are different from those for the first shipment, as they include various fees such as packaging costs and a simple damage check for returned items.
- Asia
- EMS: 4,000 JPY
- Airmail: 2,000 JPY
- Oceania, Middle East, Canada, Mexico, Europe
- EMS: 5,000 JPY
- Airmail: 3,000 JPY
- United States, Central and South America, Africa
- EMS: 7,000 JPY
- Airmail: 4,000 JPY
Please make sure that only “Request Redelivery” is in your cart, then select “Proceed to Checkout”.
The address entered on the checkout screen will be the final shipping address, so there is no need to change it here.
Please double check your address and confirm your order.
*An incorrect address may be one of the reasons for a return. Please double check your address when ordering to avoid a second return.
- Mismatch between postal code and address
- Incomplete city/ward/town/village name
- Building name and room number are not filled in
Please request redelivery using the button below.